TERMS & CONDITIONS
USER TERMS & CONDITIONS
Last Updated: [Date]
Welcome to ZUNO DIGITAL TRADING SND. BHD. (“ZUNO DIGITAL”, “we”, “us” or “our”). These User Terms & Conditions (“Terms”) govern your access to and use of our website, including the purchase of mobile phones, electronic devices, accessories and related products through our online store.
By accessing, browsing or purchasing from our website, you acknowledge that you have read, understood and agreed to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order.
1. About ZUNO DIGITAL
ZUNO DIGITAL TRADING SND. BHD. operates an online retail business offering mobile phones, electronic devices, accessories and related products.
All products displayed on our website are subject to availability. We reserve the right to update product information, pricing, promotions and availability at any time without prior notice.
2. Eligibility
By using this website and placing an order, you represent that:
- You are legally capable of entering into a binding agreement;
- The information provided by you is accurate, complete and up to date;
- You will use the website only for lawful purposes; and
- You will comply with all applicable laws and regulations.
If you are under the applicable legal age to enter into a contract, you should use this website only with the involvement and consent of your parent or legal guardian.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, prices and other information displayed on our website are accurate.
However, minor differences may occur between product images and the actual product, including differences in colour, packaging, accessories or appearance.
Product specifications may also be changed by manufacturers without prior notice.
We do not guarantee that all information displayed on the website will always be complete, accurate or error-free.
4. Prices
All prices displayed on our website are in Malaysian Ringgit (RM) unless otherwise stated.
Prices may change from time to time without prior notice. The price applicable to your order will generally be the price displayed at the time the order is placed, subject to any obvious pricing errors or applicable promotional terms.
Where a pricing or listing error occurs, we reserve the right to cancel the affected order and provide a refund for any payment already made.
5. Orders
Placing an order through our website constitutes an offer by you to purchase the selected product(s).
An order is not considered accepted until we have confirmed the order and/or payment, where applicable.
We reserve the right to:
- Accept or reject any order;
- Cancel an order due to product unavailability;
- Cancel an order due to pricing, listing or system errors;
- Limit quantities purchased by a customer; or
- Cancel orders that we reasonably believe are fraudulent, suspicious or made for unauthorised commercial purposes.
If your order is cancelled after payment has been made, we will arrange a refund of the amount paid for the cancelled order, subject to applicable payment processing procedures.
6. Payment
We may provide various payment methods through our website or third-party payment providers.
You agree to provide accurate and valid payment information and authorise us or our authorised payment service providers to process the applicable payment.
We are not responsible for delays, errors or failures caused by third-party payment providers, banks or financial institutions.
7. Delivery
We will arrange delivery to the address provided by you during checkout.
You are responsible for ensuring that the delivery information provided is accurate and complete.
Delivery times shown on our website are estimates only and may be affected by factors outside our reasonable control, including courier delays, weather conditions, public holidays, peak periods and other unforeseen circumstances.
Once an order has been handed over to the designated courier, delivery may be subject to the courier's terms and procedures.
If a parcel is returned to us due to an incorrect address, failure to receive the parcel or other circumstances attributable to the customer, additional delivery charges may apply before the parcel is re-sent.
8. Inspection Upon Delivery
Customers are encouraged to inspect the parcel and product condition promptly upon delivery.
If the parcel appears seriously damaged, opened or tampered with, please take photographs or videos of the parcel and contact our customer service team as soon as reasonably possible.
For defective, damaged or incorrect products, we may request photographs, videos, unboxing evidence, order information or other reasonable information to assess the issue.
9. Returns, Refunds and Exchanges
Returns, refunds and exchanges are subject to our applicable Return & Refund Policy.
Where a product is eligible for return, customers must follow the return instructions provided by ZUNO DIGITAL.
Depending on the circumstances, we may offer:
- A replacement product;
- Repair or warranty service;
- Store credit;
- A refund; or
- Another appropriate remedy.
Returned products may be subject to inspection before a refund, replacement or exchange is approved.
Products must be returned in accordance with our return requirements, including any applicable requirements relating to packaging, accessories, manuals, promotional items and proof of purchase.
We reserve the right to reject returns that do not meet the applicable return conditions, except where otherwise required by applicable law.
10. Manufacturer Warranty
Certain products may be covered by a manufacturer's warranty.
Where applicable, warranty coverage is subject to the manufacturer's warranty terms and conditions.
Unless expressly stated otherwise, ZUNO DIGITAL does not provide any additional warranty beyond the warranty expressly offered by us or the relevant manufacturer.
Warranty coverage may not apply to damage caused by misuse, accidents, liquid exposure, unauthorised repairs, physical damage, improper use, software modification or other exclusions specified under the applicable warranty terms.
11. Mobile Phones and Device Activation
For mobile phones and other electronic devices, customers are responsible for checking the product model, specifications, storage capacity, colour, compatibility and other relevant details before completing a purchase.
Where applicable, network compatibility, SIM compatibility, regional specifications, software features and manufacturer services may vary by model or region.
Customers should ensure that the selected device is compatible with their intended network and usage requirements.
12. Promotions and Discount Codes
Promotions, vouchers, discount codes, bundles and other special offers may be subject to additional terms and conditions.
Unless otherwise stated:
- Promotional offers are subject to availability;
- Promotions cannot be exchanged for cash;
- Discount codes may only be used once or within the specified validity period;
- Different promotions may not be combined; and
- We reserve the right to modify or terminate a promotion where permitted by applicable law.
13. User Accounts
Certain features of the website may require you to create an account.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
You agree to notify us promptly if you suspect that your account has been accessed without your authorisation.
We reserve the right to suspend or terminate an account where we reasonably believe that the account has been misused, compromised or used in violation of these Terms.
14. Website Use
You agree not to:
- Use the website for any unlawful or fraudulent purpose;
- Attempt to gain unauthorised access to our website, systems or databases;
- Interfere with the operation or security of the website;
- Upload malicious software, viruses or harmful code;
- Copy, reproduce or commercially exploit website content without our permission;
- Use automated systems to scrape or collect website data without our prior written consent; or
- Provide false, misleading or fraudulent information.
We may restrict or terminate access to the website if we reasonably believe that these Terms have been violated.
15. Intellectual Property
Unless otherwise stated, all content on this website, including text, photographs, graphics, logos, product descriptions, designs, trademarks, layouts and other materials, is owned by or licensed to ZUNO DIGITAL and is protected by applicable intellectual property laws.
You may access and use the website for personal and lawful purposes only.
You must not reproduce, modify, distribute, publish, transmit or commercially exploit our website content without our prior written permission.
16. Third-Party Links and Services
Our website may contain links to third-party websites, payment providers, courier services or other external platforms.
These third-party services are not operated or controlled by ZUNO DIGITAL.
We are not responsible for the content, availability, security, policies or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and conditions and privacy policies.
17. Personal Data and Privacy
We may collect, use, store and process your personal information in connection with your use of our website, account registration, order processing, payment, delivery, customer support and other legitimate business purposes.
Your personal data will be handled in accordance with our Privacy Policy and applicable Malaysian data protection laws.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
18. Disclaimer
We make reasonable efforts to maintain the availability and accuracy of our website. However, we do not guarantee that the website will always be uninterrupted, secure, error-free or free from viruses or other harmful components.
To the extent permitted by applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control, including internet interruptions, system failures, third-party service failures, courier delays, natural disasters or other unforeseen events.
Nothing in these Terms excludes or limits any rights, guarantees, warranties or remedies that cannot lawfully be excluded or limited under applicable law.
19. Limitation of Liability
To the maximum extent permitted by applicable law, ZUNO DIGITAL shall not be liable for indirect, incidental, special or consequential losses arising from your use of the website or purchase of products, except to the extent such liability cannot legally be excluded.
Nothing in these Terms is intended to exclude or restrict liability where such exclusion or restriction is prohibited by law.
20. Indemnity
To the extent permitted by applicable law, you agree to indemnify and hold harmless ZUNO DIGITAL, its directors, employees, representatives and service providers from claims, losses, liabilities, costs and expenses arising from:
- Your breach of these Terms;
- Your unlawful or unauthorised use of the website;
- Your violation of any applicable law; or
- Your infringement of the rights of any third party.
21. Force Majeure
We will not be responsible for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, war, civil unrest, strikes, transportation disruptions, internet or telecommunications failures, or other similar events.
22. Changes to These Terms
We may update or modify these Terms from time to time.
The updated Terms will be published on this website with the relevant effective or updated date.
Your continued use of the website after the updated Terms have been published constitutes your acceptance of the revised Terms.
23. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising from or relating to these Terms or your use of our website shall be subject to the applicable jurisdiction of the Malaysian courts.
24. Severability
If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision shall be modified or removed to the extent necessary, and the remaining provisions shall continue in full force and effect.
25. Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, Warranty Policy and any other policies expressly referenced on our website, constitute the terms governing your use of our website and purchases from ZUNO DIGITAL.